Privacy Policy

Last updated: July 24, 2018

This Privacy Policy describes how Structura Biotechnology Inc. (“Structura”) collects and uses information from users of our web sites located at https://structura.bio and https://cryosparc.com (the “Sites”), and users of the CryoSPARC™ scientific software application (the “Application”), collectively, the “Services”. Use of the Application is subject to the terms and conditions contained in the non-commercial or commercial license agreement provided with the software, as applicable.

Structura reserves the right to modify this Privacy Policy at any time. Your continued access to or use of the Services after such modification indicates your acceptance of this Privacy Policy as modified.

Information we collect

Account information: You may provide us with information in connection with the creation and management of an account for the Services, such as your name, email address, and a password to register for access to a license or to create an account via the Application.

Billing information: If you purchase a commercial version of the Application, you may provide us with billing details and other account information.

Error/feedback information: You may send us feedback, error messages, screenshots, images, or other information when you contact us for help or support.

Log data: When you view content or otherwise interact with the Services, we may use Google Analytics (which use cookies † and similar technologies) to collect and analyze information about how the Services perform and how users navigate through and use the Services. Google Analytics gathers information about your use of the Services over time, such as your IP address, browser type, internet service provider, referring and exit pages, timestamp, and similar data about your use of the Services. You can learn about Google Analytics at https://policies.google.com/technologies/partner-sites. Google provides further information about its privacy practices and offers a browser add-on to opt out of Google Analytics tracking.

† Cookies are text files stored in your browser which save and retrieve information about your visit to a website or application. Our Services may from time to time use cookies to understand user behaviour, and to administer and improve the Services. Most web browsers automatically accept cookies, however you may delete, or disable cookies by following the instructions at http://www.allaboutcookies.org/manage-cookies/. Please note that rejecting cookies may result in an inability to use certain features of the Services.

Usage information: When you interact with the Services, we may record information regarding your usage of the Services, such as the version you are accessing, time and date of experiments, number of experiments performed, types of experiments performed, operating system, associated hardware and hardware usage, and errors.

Other information: You may otherwise choose to provide us with information when you fill in a form, contact our customer support, or respond to surveys.

We use information we collect to:

Authenticate, verify and enable your access to the Services
Better understand user requirements and inform product development
Improve the overall stability, security and features of the Services
Maintain, test and troubleshoot the Services
Transact with commercial users
Provide help and support, including responding to your feedback and questions
Inform you about new features and updates to the Services
Comply with legal and regulatory requirements